Frequently Asked Questions

What happens if my outbound flight is delayed?

Your driver will be kept aware of your flight’s arrival time and will be waiting to pick you up whenever your flight does arrive. All at no extra charge.

Are your prices per person or per vehicle?

Prices for all our services are quoted per vehicle and not per person.

Child seats and do infants count ?

Yes, we count infants and children as people in your party. Under Czech law, we’re required to use seats for children, and we provide these free of charge. So that we’re fully prepared for this, please leave a note for us in your booking form telling us how many children you’ll have with you.

How do you use my scheduled airline arrival time to calculate my pick-up time?

When you make your Prague airport transfer booking, you’ll supply us with your flight’s scheduled arrival time. From here, we track your flight in “real time” so that whether your plane is on time, early or late, we are aware of your flight status and will meet you based on your actual arrival time. We also factor in the time you’ll need to collect your luggage at baggage reclaim.

I would like to use your service but I am afraid that I might miss my connection flight. What do you recommend?

If you are able to inform us in the unlikely event that you, for example, miss your connecting flight, we will change your booking accordingly – there is no charge. You can just email us info@praguecitytransfers.com about your missed flight.

Where do we meet our driver? How do we recognize our driver?

When you arrive at the train station or at Prague airport, our driver will be holding card (a banner) with your lead passenger’s name printed on it.

How long does it take from Prague airport to the city centre?

The journey from Prague airport to the city centre usually takes around 25 minutes by car and up to 40 minutes if there is heavy traffic.

What time will you pick us up on our departure day?

We generally recommend a pick-up time for your Prague airport transfer service of around two-and-a-half hours before your flight departure for non-EU flights, and two hours before EU flights depart.

How do I pay for my booking?

Cash to the driver or card to the driver.

If you choose to pay online, payment is taken in full at the time of booking.

We accept VISA, MasterCard, AMEX PayPal, Apple Pay. We have a 3D secure online payment system in place.

When do I pay?

You can either choose to pay in advance for your airport transport service, or when you’re dropped at your hotel. If you’re paying in advance online our driver will be informed by our system and there’s nothing more you need to do. If you’re paying on arrival by cash or credit card, you’ll pay the full amount when you arrive at your destination.

Do I need to pay only in the local Czech Koruna currency?

Naturally we accept payment in the local CZK currency but we also accept EUR, pounds sterling (GBP) and US Dollars.

Can I have a receipt?

Yes, if you paying directly to the driver, your driver will be able to provide you with a receipt otherwise you might download receipt from your booking administration. If you are travelling on business and need a tax invoice, please email us.

When will I receive confirmation of my booking?

You will receive your Booking Confirmation email and a Payment Confirmation email straight after you book your journey and the money has been credited to our account. This will contain the summary of your booking.

If you did not receive an email, please check your SPAM folder.

What happens if I cancel my trip?

You can cancel your booking at any time. If you are entitled and your booking was prepaid, your refund is automatically issued back to the card used for payment. Generally for all bookings originating in Prague which are not provided by limousines, a refund is always granted if you cancel at least 2 hours prior to your pick-up. For exact details, please check our terms and conditions.